Shipping Policy

Effective Date: 28th April, 2026

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Hydla BS. This policy is designed to comply with e-commerce best practices and payment processor requirements, including those of Stripe.

1. Order Processing

  • Orders are processed only after successful payment confirmation.
  • Processing time typically ranges from 1–3 business days (excluding weekends and public holidays).
  • Orders placed after business hours are processed on the next business day.
  • Hydla BS reserves the right to delay or cancel orders due to suspected fraud or verification issues.

2. Shipping Methods and Carriers

  • We partner with reliable third-party logistics providers.
  • Shipping methods and estimated delivery timelines are displayed at checkout.
  • Carrier selection is at our discretion unless explicitly specified by the customer.

3. Delivery Timeframes

  • Estimated delivery timelines are provided for convenience only and are not guaranteed.
  • Delays may occur due to:
    • Weather conditions
    • Carrier disruptions
    • Regulatory or customs clearance
    • High demand periods

Hydla BS is not liable for delays once the order has been handed over to the carrier.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on:
    • Delivery location
    • Package weight and dimensions
    • Selected shipping method
  • Any applicable taxes or duties are displayed before order confirmation unless otherwise stated.

5. Order Tracking

  • Once shipped, customers will receive a tracking number via email or SMS.
  • Tracking updates are provided by the shipping carrier and may be subject to delays or inaccuracies beyond our control.

6. Delivery Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.
  • Hydla BS is not responsible for delivery failures due to incorrect or incomplete addresses.
  • Additional charges may apply for reshipment.

7. Failed Delivery Attempts

  • If delivery fails after multiple attempts:
    • The package may be returned to the warehouse
    • Reshipping may incur additional charges
  • No guarantees are provided for re-delivery timelines.

8. Lost, Stolen, or Damaged Packages

  • Once marked as delivered by the carrier, Hydla BS is not liable for lost or stolen packages.
  • If an item arrives damaged:
    • Customers must notify us within 48 hours of delivery
    • Supporting evidence (photos/videos) may be required
  • Claims are subject to verification and carrier investigation.

9. International Shipping

  • International orders may be subject to:
    • Customs duties
    • Import taxes
    • Regulatory checks
  • These charges are the responsibility of the customer unless explicitly stated otherwise.
  • Delivery timelines may vary significantly based on destination.

10. Shipping Restrictions

  • Certain products may be restricted in specific regions due to regulatory requirements.
  • Hydla BS reserves the right to cancel orders that cannot be legally fulfilled.

11. Non-Delivery and Returns to Sender

  • Orders returned due to:
    • Incorrect address
    • Customer unavailability
    • Refusal to accept delivery
      may be eligible for refund excluding shipping charges, or reshipment with additional fees.

12. Changes to Shipping Policy

Hydla BS reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

For shipping-related inquiries:

Hydla BS
Email: info@hydla-bs.online
Address: 6706 Del Playa Dr Isla Vista, CA 93117, USA
Phone: +1 707-483-5222

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